Customer Service
We want to make sure that your experience with dnacycles is a pleasant and professional one. We are happy to help with any questions you may have and we will do our best to see that your online shopping is as hassle-free as possible!
UK Delivery costs
- FREE delivery on orders over £30.00
- Orders below £30 will be charged £3.00 for delivery
We endeavour to get your goods to you as soon as possible. All orders received before 12.00pm (Monday - Friday) will be dispatched same day. Delivery time for items that are in stock is usually 2-3 working days for Parts and Accessories and 7-10 days for Bikes and some larger items. Goods that are out of stock will take longer.
Please allow up to 28 days for UK delivery.
For International Shipping please contact us before buying.
If you are thinking of returning an item please contact us first.
We will refund or replace faulty goods (subject to inspection) within a period of 6 months from the date of purchase. Items which are unfit for purpose will be replaced or refunded provided they are unused and in saleable condition. In ALL instances, proof of purchase will be required.
If you have any queries or comments, please feel free to get in touch. Our contact details are available here.